Face Masks FAQ - Raceskin

Frequently Asked Questions

How will your mask protect me from COVID-19?

Our masks are effective at preventing droplets of moisture from passing through their filters. If someone sneezes who has a Coronavirus infection, wearing a mask should provide some protection against being infected. While it isn't a guarantee that you won't get sick, wearing a face mask provides better protection against COVID-19 than not wearing one.

Face masks should not be the only method of avoiding the Coronavirus. The following are some things you should consider in conjunction with wearing a face mask:

  • Avoid crowds
  • Wash your hands thoroughly and use sanitiser gel
  • Maintain distance from anyone exhibiting symptoms such as coughing or sneezing
  • Refrain from touching your mouth or nose

How often should I replace the filter?

It depends on how long you are wearing the mask each day? We would recommend the middle filter layer should be changed every 24 hours for hygiene reasons if you are using it throughout the day. If you were only going out for just an hour’s walk each day then you could extend this time to several days. Replacement filters are also sold separately.

Is the mask washable and reusable?

Is the mask washable and reusable?Yes. Unlike many masks on the market, this protective mask is washable, which means it can be reused again and again. Simply follow these washing tips so it can be reused with all the safeguards for your health:

  • The maximum washing temperature is 60º.
  • Do not use bleach when washing.
  • Do not iron or use any steam treatment.
  • It can be dry cleaned using normal products.
  • And you can use your dryer.
  • Avoid contact between a dirty mask (to be washed) and clean clothing. The person doing the washing must protect themself when handling dirty masks.

How does one safely remove a used masks?

Individuals should be careful not to touch their eyes, nose, and mouth when removing their cloth face covering and wash hands immediately after removing.

Are the masks available in different designs?

Yes. This reusable protection mask is currently available to buy in 4 plain colours: white, orange, green and blue. It is also available in the 7 bespoke adult designs and 4 for children all seen on the main page.

Raceskin also offers a customisation service for the protective mask with any colour, texture, illustration, logo, etc. There is a MOQ starting at 25 for custom designed masks.

Is it possible to return a purchased mask?

No. Unfortunately do to the hygiene nature of the product we can not accept returns on this item. If the product was found to be faulty in some way when you received it we would of course replace it after receiving proof of manufacture fault.

Please note that this is a protective product, our masks are not surgical masks or to be used as PPE (personal protective equipment) or as a healthcare product. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current government guidance.

All the fabrics used are manufactured in the EEC (European Economic Community).